Refugee Financial Assistance Eligibility Specialist – United States of America


**Job Overview/Summary:**Under the direction of the Refugee Cash Assistance Supervisor, the Refugee Cash Assistance (RCA) Eligibility Specialist screens potential participants for admission to the RCA cash assistance program, assesses monthly which existing participants are still eligible for the program and based on the variables present in each case, their monthly benefit amount, documents eligibility reviews, closes cases out of the program and performs regular inspection of eligibility document files.

Main responsibilities:

  • Complete a comprehensive intake and eligibility assessment process for families wishing to participate in the Refugee Cash Assistance (RCA) program.
  • Hold monthly meetings with all families enrolled in the program to confirm the facts upon which the eligibility determination is made and their understanding of the program rules.
  • Perform an employability assessment to determine if clients are mandatory or non-mandatory for employment.
  • Coordinate registrations for the RCA program.
  • Maintain a complete and up-to-date register of case note services containing detailed information on service delivery.
  • Retain copies of all appropriate documents, forms and other data in the client’s file.
  • Ensure accurate documentation is collected and uploaded to the state database and other required data systems.
  • Request monthly RCA cash assistance and vendor payment checks for refugees after reviewing each participant’s continued eligibility.
  • Coordinate with Resettlement Team staff to ensure up-to-date information on any case status changes, including employment, job loss, SSI benefits, child birth, etc are well documented on file and reflected in any required change in benefits.
  • Be the primary point of contact with the funder for questions on how to properly apply the policy to unique circumstances,
  • Participate in meetings, trainings and workshops as requested and coordinated by the IRC.
  • Other duties assigned by supervisor.


  • Highly desirable bachelor’s degree or combination of equivalent education and work experience;
  • Experience or training in social services, humanitarian work, public service or non-profit management highly desirable.
  • Fluency in written and spoken English; proficiency in the language(s) spoken by IRC clients is desired; including Spanish, Swahili, Kinyarwanda, Arabic, Farsi, Dari, Pashto, Ukrainian or Russian.
  • Flexibility and demonstrated ability to take responsibility for multiple tasks within the context of a diverse and fast-paced work environment.
  • Strong written, verbal and interpersonal communication skills, especially in cross-cultural contexts.
  • Ability to work well independently and in a team.
  • Proven experience in data entry systems.
  • Highly organized self-starter with proven success in managing multiple priorities, making critical decisions and delivering results in a fast-paced environment with tight deadlines.
  • Demonstrated success in achieving goals.
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook). Web database experience, both with data mining and design preferred.
  • Strategic and creative thinker and problem solver.
  • Valid driver’s license and access to an insured personal vehicle.
  • Per Arizona State law, must possess or be eligible to receive a fingerprint authorization card.


  • A combination of standard office environment, remote work and time in the field in the service delivery area to perform the responsibilities outlined above.
  • May require occasional weekend and/or evening work.

COVID-19 vaccination requirements: Consistent with IRC’s obligation to provide and maintain a workplace free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires new employees to provide proof of vaccination against COVID-19 in order to be considered for any in-service or hybrid position. All IRC offices in the United States require full vaccination to attend all office functions (eg meetings, trainings).

Commitment to Diversity and Inclusiveness: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our business. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the application or interview process, to perform essential job functions, and to receive other employment-related benefits and privileges. Please contact us to request accommodation.

American Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US statutory holidays, 20-25 paid vacation days depending on role and tenure, medical insurance starting at $120 per month, health care dental starting at $7 per month and vision starting at $5 per month. , FSA for health care and transportation costs, a 403b retirement savings plan with immediately vested consideration, disability and life insurance, and an employee assistance program that is available to our staff and their families to support counseling and care in times of mental health crisis and struggles.

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