Program Officer, Data Quality and Visualization – United States of America



Founded in 1933, the International Rescue Committee is a leading non-sectarian non-profit organization that provides emergency relief, protection, rehabilitation assistance, resettlement services and advocacy for refugees and victims of oppression or violent conflict. Staff and volunteers provide shelter, medical and public health assistance, education, training and income-generating programs for refugees in nearly 30 countries. IRC also helps refugees resettle in the United States. IRC field offices across the United States ensure that new arrivals have food, shelter and clothing. IRC staff work with refugees to help them become self-reliant through English classes, job training and placement services, and participation in community activities. Committed to human dignity and self-reliance, the IRC is a beacon of hope and renewal for those who have taken flight in search of freedom.

The Program Officer for Data Quality and Visualization provides accurate and timely data analysis and support to resettlement and processing teams within IRC’s US Programs department. The Program Officer provides professional and innovative presentation of data for US programs. The Program Officer reports to the Director of Processing and works closely with other US program staff, both at headquarters and in field offices.

Main responsibilities

  • Become an expert in the reporting functionalities of USP information systems: IRIS, ETO and START. Maintain up-to-date subject matter expertise in data requirements for USP.
  • Perform regular monitoring and reconciliation of customer data to ensure accurate and reliable data for further measurement and evaluation.
  • Prepare weekly, monthly, quarterly and annual reports, as appropriate, for headquarters and field office staff.
  • Prepare individualized dashboards for key resettlement and treatment management staff in PowerBi and Excel.
  • Contribute to the predictive analysis of the IRC reinstallation pipeline.
  • Analyze trends across the network and advise the Relocation Manager and Treatment Manager on areas of concern.
  • Assist program officers in establishing tracking goals and enrollment targets for core grant programs using established criteria.
  • Respond to ad hoc reporting requests from USP, other IRC departments and donors.
  • Maintain standard operating procedures (SOPs) for use of the online report request system and all scheduled reports.
  • Create and deliver user-friendly training sessions for USP staff on data tools, reports, and appropriate use of data.
  • Improve data visualization and contribute to the graphic design of internal and external documents and presentations.
  • Work closely with the IRIS/ETO team to further improve the overall integrity of data usage and develop expertise in creating custom reports.
  • Other responsibilities assigned by the Processing Manager.

Key Working Relationships:

The position reports to: Treatment Manager
The position directly supervises: n / A

Other internal and/or external contacts:

Internal: Colleagues from the treatment team; colleagues from USP headquarters; USP Field Colleagues

External: Refugee Processing Center

Job requirements

  • Licence; higher education a plus.

  • 2-4+ years of experience in data analysis and visualization.

  • Experience in the field of refugee resettlement and/or knowledge of the US resettlement program preferred.

  • Strong computer skills: advanced knowledge of Microsoft Office, in particular PowerBi; Excel; Adobe; familiarity with IRIS and START an asset.

  • Excellent written and oral communication skills: ability to communicate effectively with colleagues and partners.

  • Strong diplomatic and networking skills: ability to effectively manage a variety of internal and external relationships.

  • Multicultural sensitivity and ability to work in a team.

  • Strong organizational skills with the ability to juggle multiple tasks, set priorities, manage time effectively and meet deadlines; exceptional attention to detail.

  • A spirit of innovation and an ability to constantly improve systems and processes.

  • The ability to be flexible and work well under pressure in a fast-paced team environment; ability to continuously learn and adapt to frequent process changes.

Working environment:**

Standard office work environment

COVID-19 vaccination requirements: Consistent with IRC’s obligation to provide and maintain a workplace free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires new employees to provide proof of vaccination against COVID-19 in order to be considered for any in-service or hybrid position. All IRC offices in the United States require full vaccination to attend all office functions (eg meetings, trainings).

Commitment to Diversity and Inclusiveness: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our business. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the application or interview process, to perform essential job functions, and to receive other employment-related benefits and privileges. Please contact us to request accommodation.

American Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US public holidays, 20-25 paid vacation days (depending on role and seniority), medical insurance starting at $145 per month , dental care starting at $7 per month and vision starting at $5. per month, FSA for health care, childcare and transport costs, a 403b retirement savings plan with up to 4.5% immediately vested matching contribution, plus a basic IRC contribution 3-7% (3-year vesting), disability and life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and health issues. Mental Health.

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